SHIPPING & PAYMENT
All items are shipped with B-Post, which has a delivery time of anywhere from 1-5 days domestically and 5-10 days internationally. All paper goods, stationery, and tote bags have a 5-7 business day processing time, in addition to shipping time; of course, once the package is out of our hands, we cannot control or guarantee timing.
If an order has been returned to us due to an error in name or address, we are happy to re-ship the item, however customers are responsible for paying a second shipping fee to cover additional shipping. If an order has been marked as delivered, we are unable to provide replacement items.
We accept payment via cash, bank transfer, or TWINT. You will receive a confirmation email upon placing an order with transfer instructions. If you are canceling an order, it must be done within 12 hours of placing the order.
We are happy to cancel your order within 12 hours of placement if your order has not already been shipped. If an item is lost in the mail and is not marked as delivered, we will happily refund you the cost or ship you a new item free of charge once 15 business days have passed, simply let us know that you haven't received your package and we will take care of you! If your package did not show up but is marked as delivered by the carrier, we unfortunately cannot offer a refund. If you would like to place insurance on your package, please contact us at firstname.lastname@example.org before placing your order.
If you have received a damaged item, we offer your choice of your money back or a replacement item at no cost, provided that you provide photo evidence of your damage within 7 days of an item being marked as delivered. After 7 days of an item being marked as delivered, we do not offer returns or refunds. We do not offer refunds, returns, or exchanges on any items sold at clearance or discount.
For more information on order minimums, products available, and product pricing, please contact us using the contact form on our contact us page. We will be in touch with our wholesale information packet just as soon as possible. Thank you!
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